Automation Support Engineer
Our client is a leading European provider of innovative and sustainable aluminum solutions. The company specializes in enhancing the energy efficiency, design, and comfort of buildings through a diverse range of products, including high-performance window and door systems, curtain walls, sliding systems, and conservatories. Their cutting-edge aluminum systems are designed to improve the energy efficiency, design, and comfort of buildings.
To support their successful operations and growing team in Bulgaria, we are seeking a highly motivated and skilled
Industry 4.0 & Automation Support Engineer best practices implementation
As an Automation Support Engineer, you will play a key role in supporting our customers by ensuring optimal machine configurations, offering technical expertise, and helping them get the most out of their automation investments. You will spend regular time at customer sites and be responsible for advising on the most efficient machine configurations and additional offerings, drawing up proposals that help improve production efficiency and throughput.
This role also includes identifying customer needs with a commercial mindset, proactively proposing upgrades or complementary solutions that can further enhance their processes. You will work closely with the sales and Industry 4.0 teams to ensure customers are aware of the full scope of company’s automation and digital solutions.
After extensive training, you will configure machines/software on-site and coordinate with our partners who install the machines – ensuring alignment across all components (machine, tooling, software, operators, etc.). You will deliver technical demonstrations and training to customers and provide after-sales support, either remotely or on-site, including troubleshooting and follow-ups.
You will also support customer success by:
Following up on questions, issues, and complaints via phone, email, or site visits.
Using remote tools to diagnose and resolve issues when possible.
Documenting interventions and coordinating with HQ to continuously improve support and solutions.
Spotting opportunities for process or equipment enhancements and supporting the local sales team by providing technical justification for upgrades or additional offerings.
Types of Machines:
CNC Machines Including computer-controlled milling and turning machines used for precise processing of aluminum profiles.
Automated Assembly Lines Systems that automate the assembly process of components for windows, doors, and facades.
Aluminum Processing Tools Specialized machines and tools for cutting, bending, and processing aluminum profiles.
Control and Monitoring Systems Software and hardware solutions that monitor and optimize the production process in real-time.
Team Collaboration
Working closely with the Industry 4.0 team at company headquarters, which serves as the main knowledge hub for technical and commercial information.
Requirements
A hands-on technical background and a strong interest in software or equivalent experience.
An enthusiastic starter? No problem—comprehensive training is provided.
Fluency in Bulgarian and a good command of English (both spoken and written) to collaborate effectively with our HQ in Belgium.
Experience with Sketch Up, Inventor or AutoCAD? That’s a plus.
Familiarity with Logikal or ReynaPro is an important added advantage.
A strong customer-first attitude – you’re only satisfied when the client is.
A proactive mindset with an eye for upselling and improving customer outcomes through tailored automation solutions.
What the Company Offers
Comprehensive training to help you quickly master professional nuances
Competitive Compensation and Benefits
Innovative Work Environment and interactive office (120 Cherni Vrah Str. Sofia)
Opportunity to work in an international company with high standards and innovations
Supportive Work Culture
This position offers a unique opportunity for professional development and working with innovative technologies in the field of automation.
Horizons Bulgaria is a leading recruitment company specialized in expert and middle management with 20 years of experience in the Bulgarian market. Our team consists of business-oriented consultants with industrial specialization, professional understanding of business trends, and an active approach to recruitment and hiring through various methodologies and innovations.
Horizons owns license No 2118 from 27.09.2016.
