Hungry for a challenge?
That's good, because at Just Eat Takeaway.com (JET) we have plenty of opportunities, or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our technology ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries around the world.
Our mission? To enable every food moment around the world, whether it's through customer service, programming, or couriers.
All about the role
As a Customer Service Advisor with Dutch, you’re responsible for answering client and restaurant queries via phone, chat, and email. You’ll help find solutions to a range of issues—from delayed orders to restaurant requests—and communicate them in a clear and friendly way. You will be their first point of contact and represent Takeaway.com
As part of this varied role, we’re also counting on you to:
Communicate with customers and partners using email, chat and phone
Answer customer queries in a timely and professional manner
Update information about restaurants in our system, e.g. opening hours, menus, etc.
Resolve order-related issues and ensure timely order confirmation
Collaborate with your teammates to ensure high-level customer satisfaction
Can you deliver...
Here’s what we’re looking for from our Customer Service Advisor with Dutch:
C1 written skills in Dutch, good command of English
Passionate about delivering service excellence and achieving satisfaction
Competent PC user with the ability to multitask/toggle between multiple systems
Effective communicator (written & verbal) with an eye for detail and a resilient approach
Embraces ownership and accountability
Great teammate, willing to share and adopt ideas and best practices with professionalism and respect
Experience in a customer-facing role is a plus
Here is our offer
Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading food delivery companies. By providing a creative, dynamic, and innovative environment, we empower our people and give them the ingredients for success.
Like the perfect food pairing, we think your skills and these great rewards belong together.
Competitive salary
25 vacation days
Long-term job security with a permanent contract
2 weeks of fully paid training to set you up for success
The opportunity to work in a fast-growing global company with many career possibilities
A friendly and supportive work environment in our Sofia office
A multinational environment with strong ties to Western corporate cultures
Hybrid or remote working model
Flexible shifts & taxi vouchers for late shifts
Full- and part-time work: 8-, 6-, 4-hour daily shifts.
Full-time work Monday to Sunday, 9:00 a.m. to 02:00 a.m., in shifts
Premium health insurance with dental coverage
Fantastic team & company events
A budget for ordering lunches with our local brand
Free coffee drinks and fruit in the office
Opportunity for Multisport & Coolfit card, subsidized by the employer
Employee Assistance Program with access to individual therapy sessions with psychologists
Employee referral bonuses
Internal learning and development portals with many training opportunities
Diversity, inclusion, & belonging.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
