Entry-Level Backoffice Technical Support Specialist with Swedish or Danish or Dutch (FTE/PTE)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global
brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Entry-
Level Backoffice Technical Support Specialist with Swedish or Danish or Dutch (FTE/PTE).

Key Responsibilities:
*Handle customer inquiries efficiently using written communication channels;
*Assist with non-technical troubleshooting and general inquiries;
*Ensure accurate and timely responses to customer issues;
*Maintain high levels of customer satisfaction by following internal procedures;
*Collaborate with team members and escalate complex cases when needed.

Requirements:
*Fluency in Swedish or Danish, or Dutch, and English at B2 level;
*Good communication and problem-solving skills;
*Ability to work standard office hours (full-time or part-time);
*Basic computer literacy and ability to quickly learn support tools;
*Previous experience in customer service is a plus, but not required.

What our client offer:
*Competitive salary and benefits package;
*Part-time or full-time shifts, during the day;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).