Experienced Cyber Security Support Engineer

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a worldwide leader in information management, driven by innovation,
original thinking, and a strong spirit of teamwork at the core of our company culture, we are
looking for – Experienced Cyber Security Support Engineer.

Responsibilities:
*Provide expert-level support for cybersecurity products by analyzing and resolving advanced
technical challenges;
*Investigate and identify root causes of system, application, or infrastructure issues across
multiple operating systems;
*Collaborate with engineering teams to escalate, analyze, and resolve product-related concerns;
*Build strong client relationships by acting as a trusted technical partner and ensuring
business continuity;
*Accurately log case details, steps taken, and solutions in internal systems for transparency
and knowledge retention;
*Ensure compliance with operational procedures, service-level expectations, and internal
quality standards;
*Foster a culture of shared learning by contributing to documentation, coaching peers, and
streamlining workflows.

Qualifications:
*Over 2-5 years of practical experience in technical support, IT operations, or cybersecurity
environments, with exposure to cloud-based and hybrid infrastructures;
*Bachelor’s degree in a relevant technical field such as Computer Science, Information
Technology, or Software Engineering;
*Proven expertise in troubleshooting Linux and Windows operating systems, including OS-
level diagnostics and system recovery;
*Solid understanding of networking concepts, including VPN technologies, firewalls, TCP/IP,
and security protocols;
*Hands-on experience with databases, both relational and NoSQL (e.g., PostgreSQL, MS
SQL, MongoDB), supporting secure data access and performance tuning;
*Proficient in scripting and programming languages such as Java, Python, JavaScript, and
C/C++, enabling automation and custom solution development;
*Additional strengths include experience with cloud platforms (AWS, Azure), Identity and
Access Management (IAM), and relevant certifications in cybersecurity or Linux system
administration.

Our client offer:
*24 Days of Paid Time Off to support work-life balance and personal wellbeing;
*Annual Education Allowance to encourage continuous learning and professional development;
*Comprehensive Health Insurance covering medical needs, plus Life Insurance for added
peace of mind;
*Wellness and Sports Budget to promote a healthy and active lifestyle;
*Fully Covered Public Transportation Pass for convenient and eco-friendly commuting;
*Supportive Work Environment focused on collaboration, inclusion, and growth;
*Opportunities for Career Advancement within a global leader in cybersecurity solutions.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number MV_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).