Online Platform Support Administrator with Danish or Spanish or Polish or French (Hybrid)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and
process optimization for global clients, we are looking for – Online Platform Support
Administrator with Danish or Spanish or Polish or French (Hybrid).

Key Responsibilities:
*Handle customer requests and platform-related queries through our internal system - no
phone calls required;
*Monitor and respond to incoming tickets and messages via web-based tools;
*Maintain and update product listings and information with a high level of accuracy;
*Collaborate with cross-functional teams to troubleshoot and resolve platform issues promptly;
*Uphold data integrity and ensure compliance with company processes and standards.

Requirements:
*Proficiency in Danish, Spanish, Polish, or French (B2-C1 level);
*Good command of English for onboarding, communication, and documentation;
*Confidence working with online platforms, dashboards, or digital tools;
*Strong attention to detail and the ability to manage tasks independently and responsibly;
*Experience in customer support, e-commerce, or administrative roles is a plus.

What our client offers:
*A competitive salary package along with attractive employee benefits;
*Ample opportunities for career progression and growth within the company;
*Comprehensive training and development programs to enhance your skills;
*A dynamic and supportive working environment that encourages professional development;
*Flexible working hours, with options for both day and later shifts, hybrid working model;
*The opportunity to work with a diverse and international team, gaining global experience.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).