Sales Support Coordinator with Danish or Norwegian, or Swedish and English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and
process optimization for global clients, we are looking for – Sales Support Coordinator
with Danish or Norwegian, or Swedish and English.

Key Responsibilities:
*Provide professional and empathetic support to customers via phone, email, and chat,
ensuring an excellent client experience;
*Handle inquiries related to money transfer transactions, account issues, or service
information, resolving them efficiently or escalating when needed;
*Deliver accurate and timely responses in line with KPI targets (response time, resolution
rate, customer satisfaction);
*Support the sales team by preparing client data, assisting with follow-ups, and managing
small-scale administrative tasks;
*Log all customer interactions in the internal CRM system, maintaining clear and up-to-date records;
*Identify opportunities to upsell or cross-sell services where appropriate, contributing to
overall sales goals.

Requirements:
*Fluency in Danish, Norwegian, or Swedish (B2-C1) and good command of English (B2 or higher);
*Strong communication skills and a client-oriented mindset;
*Previous experience in customer service or support is a plus, but motivation and willingness
to learn are equally valued;
*Comfortable using computers, handling multiple systems, and switching between communication channels;
*Ability to work with KPIs and handle tasks with a sense of urgency and accountability;
*Positive attitude, adaptability, and a team player mindset with interest in both service and
sales support.

What our client offers:
*Attractive compensation package, including performance incentives;
*A vibrant and diverse workplace with colleagues from around the world;
*Comprehensive onboarding training and continuous learning opportunities;
*Well-defined career progression and internal promotion prospects;
*Collaborative team spirit and a professional, supportive atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).