Senior Customer Service Agent with Italian or Romanian or German

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Senior Customer Service
Agent with Italian or Romanian or German.

Responsibilities:
*Support B2B client accounts and help grow their business;
*Communicate with clients to understand their needs;
*Assist in researching market trends and client industries;
*Identify simple opportunities to offer solutions;
*Prepare personalized client recommendations;
*Work closely with the team to deliver excellent service.

Qualifications:
*Experience in a call center or customer-facing role;
*Good communication and interpersonal skills;
*Interest in learning consultative sales techniques;
*Basic understanding of business models and markets;
*English B2; Italian, German or Romanian C1;
*Motivated, eager to learn, and team-oriented.

Our client offers:
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).