OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Would you like to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries?
We are excited to announce the launch of our new Tech Support Centre in Sofia, designed to support enterprise customers worldwide. Joining our Sofia team means being part of a global network delivering exceptional technical solutions to some of the world’s leading organizations.
This is your chance to thrive in a strong, collaborative environment where continuous learning and career progression are key. Work alongside talented professionals, gain exposure to cutting-edge technologies, and make a real impact in a dynamic and supportive team.
Your Impact
We are looking for a Sr. Technical Support Specialist to join our ADM Support Team. This role focuses on supporting a critical product suite integral to our customers’ software development processes. It offers an exciting opportunity to combine technical expertise with exceptional customer service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our clients.
What the role offers:
- Assist customers with advanced technical support inquiries via chat, phone, and email.
- Troubleshoot and resolve technical issues, reproducing scenarios to identify root causes.
- Collaborate with Product Engineering on defect identification and patch testing.
- Document interactions and solutions in our CRM system.
- Promote Knowledge-Centered Services by creating and updating content for the knowledge base.
- Mentor team members and contribute to their skill development.
What you need to succeed
- Strong experience troubleshooting Windows OS (10, 11) and Windows Server environments.
- Solid understanding of software lifecycle management and application support processes.
- Good knowledge of network protocols like HTTP/HTTPS and server troubleshooting basics.
- Experience working with databases, running SQL queries, and analyzing logs.
- Familiarity with web services (REST, SOAP) and their integration in applications.
- Basic understanding of security concepts like encryption and SSL.
Advantages:
- Experience with performance testing or monitoring tools (e.g., LoadRunner, JMeter, New Relic) is a plus.
- Exposure to automation or digital lab tools (e.g., Selenium, TestComplete) is a bonus.
- Basic knowledge of cloud platforms (AWS, Azure, GCP, Jenkins) or container technologies (Docker, Kubernetes) is advantageous.
One Last Thing
This role requires a proactive individual who thrives in a dynamic, ever-evolving environment. As a Sr. Technical Support Specialist, you’ll have the opportunity to make a significant impact on our customers' success and OpenText's offerings. Join us and be part of a team that drives innovation and excellence in the Enterprise Information Management space
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
