Technical Customer Support Agent with Turkish and English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - а corporation provides customer and information management
solutions, including different software and systems, we are looking for a Technical Customer
Support Agent with Turkish and English.

Responsibilities:
*Assist customers in resolving technical issues with Microsoft productivity tools;
*Manage inquiries via email ticketing system and make follow-up calls when needed;
*Troubleshoot common problems related to collaboration and communication apps;
*Collaborate with colleagues to handle more complex technical challenges;
*Document all customer interactions clearly and accurately;
*Keep learning about updates and features to provide better assistance.

Qualifications:
*Basic understanding of Windows OS and Microsoft Office applications;
*Familiarity with tools like Teams, SharePoint, Exchange Online, and similar apps;
*Comfortable communicating with customers by email and phone;
*Good at identifying problems and finding simple solutions;
*Excellent Turkish language and very good English skills;
*Positive attitude and eagerness to help others.

Our client offers:
*Competitive salary and benefits package;
*Complimentary health insurance and discounts on gym memberships;
*Monday to Friday work schedule with standard office hours;
*Personalized career development with access to technical training and resources;
*Opportunities for both managerial and technical advancement;
*Supportive workplace with skilled colleagues and ongoing performance reviews.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).