Technical Help Support with English (Fully Remote)

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – innovator in a field of customer and information management. We are
looking for bright, eager and customer-oriented people for the role of Technical Help Support with English (Fully Remote).

Essential Duties and Responsibilities:
* Providing basic to complex technical information via phone calls or email;
* Ensuring users understand and can follow, showing understanding and consideration for their issues;
* Offering technical assistance to users, on your own or via collaborating with colleagues;
* Constantly stiving to improve personal skillset and performance for better customer satisfaction.

Requirements:
* Great verbal and written skills in English (B2);
* In depth knowledge of PCs and operating systems;
* Customer-oriented and eager to improve and learn;
* Analytical thinker with a team player attitude.

Our client offers:
* Competitive paycheck package, free health insurance and a sports card discount;
* Shift patterns of eight-hour working shifts across 5 workdays per week or ten-hour working shifts across 4 workdays per week scheduled in the range 10:00 - 23:00, Monday - Sunday.
* Individual trainings and opportunities for career growth and management;
* Performance bonuses;
* Performance evaluation and guidance for improvement;
* Friendly and supportive work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_THES)
Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)