Our client is a global telecommunications service provider with a strong presence on the Bulgarian market. They are currently looking for an IT specialist to support their international testing & development operations by monitoring billing related processes. The person should be able to identify and analyse incidents, escalate them properly according to SLAs and prepare regular ad-hoc reports. The position doesn’t include any contact to customers/end-users. Essential for the role is the hands-on experience with Linux/Unix and SQL servers (e.g. MySQL, MSSQL, Oracle). Fluency in English language is a must, and additional knowledge in German would be considered as a great advantage.
Technical Support Engineer – Level 2
Responsibilities:
• Investigate and resolve incidents related to billing processes and system automations.
• Monitor application and server workload, make adjustments if necessary.
• Work with SQL to extract and validate data.
• Perform root cause analysis using Linux and log investigation.
• Handle incoming requests via email and ticketing tools (Remedy, ServiceNow).
• Prepare and execute tasks related to billing/rating/batch processing.
• Collaborate with technical teams to restart failed processes and ensure data consistency.
Requirements:
• University degree in the field of IT/Telecommunication or any other relevant;
• Previous experience in application support, technical operations, or IT incident management;
• Experience with SQL – enough to extract data, perform checks, validate consistency;
• Hands-on Linux knowledge – ability to check processes, navigate logs, basic commands;
• Readiness to work on a rotating on-call schedule
• Analytical thinking, structured approach to troubleshooting and resolving incidents;
• Strong sense of responsibility and attention to detail – billing accuracy is business-critical;
• Fluent in English;
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
Technical Support Engineer – Level 2
Responsibilities:
• Investigate and resolve incidents related to billing processes and system automations.
• Monitor application and server workload, make adjustments if necessary.
• Work with SQL to extract and validate data.
• Perform root cause analysis using Linux and log investigation.
• Handle incoming requests via email and ticketing tools (Remedy, ServiceNow).
• Prepare and execute tasks related to billing/rating/batch processing.
• Collaborate with technical teams to restart failed processes and ensure data consistency.
Requirements:
• University degree in the field of IT/Telecommunication or any other relevant;
• Previous experience in application support, technical operations, or IT incident management;
• Experience with SQL – enough to extract data, perform checks, validate consistency;
• Hands-on Linux knowledge – ability to check processes, navigate logs, basic commands;
• Readiness to work on a rotating on-call schedule
• Analytical thinking, structured approach to troubleshooting and resolving incidents;
• Strong sense of responsibility and attention to detail – billing accuracy is business-critical;
• Fluent in English;
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
