Our client is a fast-growing international software company that develops an AI-powered platform for language and translation management, helping global enterprises scale their content and communication. To strengthen their remote team, they are looking for an Application Support Engineer to help with troubleshooting application issues, analyzing technical data, and coordinating solutions with their infrastructure team, while acting as a key product and platform expert. The role could be fully remote for Bulgaria and is aligned with US working hours (approx. 16:00–00:00 EET). Please find more information below:
Application Support Engineer L3
Responsibilities:
Requirements:
What you’ll get:
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
Application Support Engineer L3
Responsibilities:
- Troubleshoot and reproduce customer issues, analyze logs, traces, and dumps, and file bug reports with Engineering.
- Act as a product and platform expert, advising on APIs, integrations, and best practices.
- Collaborate with cross-functional teams on high-priority technical issues and coordinate timely fixes.
- Maintain and expand internal knowledge bases and contribute to knowledge-sharing initiatives.
- Provide responsive, customer-focused support while managing multiple technical requests.
- Monitor platform health using tools like Datadog and escalate issues as needed.
- Work US hours (approx. 16:00–00:00 EET).
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related STEM field.
- 5+ years of relevant experience in Application or Technical Support for enterprise clients.
- Strong experience with SQL/relational databases, Linux environments, and scripting (Bash, Python, etc.).
- Knowledge of web technologies (HTML, JavaScript, APIs) and enterprise application debugging.
- Excellent problem-solving, customer communication, and documentation skills.
- Fluent in English.
What you’ll get:
- Competitive salary and benefits package.
- Opportunities for professional growth and career development.
- Dynamic and collaborative work environment.
- Flexible work schedule and fully remote work.
- 25 days of annual paid leave.
- Additional health insurance via UNIQA.
- MultiSport card.
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
