B2B Sales Customer Success Representative with German (Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients, a rising star in the customer experience management field, we are
looking for – B2B Sales Customer Success Representative with German (Remote).

Key Responsibilities:
*Serve as a trusted advisor for B2B clients via phone and email, building strong, long-term relationships;
*Support business customers on a leading global online payments platform, assisting with
digital transfers and payment solutions;
*Handle account, transaction, and service inquiries with confidence, providing accurate and timely solutions;
*Showcase platform features and services clearly, helping clients understand the value and
benefits they offer;
*Identify client needs and proactively suggest tailored solutions and complimentary add-ons;
*Drive business growth by combining a consultative approach with upselling opportunities.

Requirements:
*Proven experience in Sales or Customer Support, ideally in a BPO or similar fast-paced environment;
*Strong B2B communication skills, both verbal and written, with the ability to explain
complex concepts clearly;
*Fluency in German (C1) and English;
*Customer-focused mindset with professionalism in handling complex cases;
*Experience with online payments or financial platforms is a plus;
*Highly organized, self-motivated, and comfortable working remotely.

What our client offers:
*Competitive salary package with additional performance-based bonuses;
*Paid initial training and continuous learning to support your professional development;
*Additional health insurance and paid annual leave days;
*Standard working time, Monday – Friday, remote;
*Opportunities for career growth and advancement within a dynamic and supportive team;
*Access to modern tools and technologies to help you perform at your best.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).