Backoffice Specialist with German or Czech or Polish (Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a top provider of digital solutions and AI automation, helping global
brands enhance experiences in fintech, high-tech, tourism, and gaming, we are looking for
–  Backoffice Specialist with German or Czech or Polish (Remote).

Key Responsibilities:
*Handle player inquiries efficiently via email, tickets, and chat;
*Provide clear, professional, and personalized support to each player;
*Identify recurring issues and report them to the relevant teams;
*Collaborate with colleagues to maintain high-quality support standards;
*Keep records and track player feedback to help improve processes.

Requirements:
*Fluent in German, Czech, or Polish (C1) with good English (B2);
*Strong communication and problem-solving skills;
*Experience or understanding of customer support or backoffice operations;
*Detail-oriented and able to manage multiple cases simultaneously;
*Proactive, team-oriented, and committed to delivering excellent service.

What our client offers:
*Attractive salary and benefits package;
*Full relocation support to Sofia, Bulgaria;
*Extra health and vision coverage for employees and their families;
*Free access to online courses, coaching, and personal development sessions;
*Wide range of discounts on restaurants, beauty services, transport, and more;
*Opportunities for career advancement and growth;
*Supportive and inclusive company culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).