Consultant Collections and Account Receivable

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

• Collection of all accounts using various collections methods – outbound/inbound calls and e-mails. 

• Reviewing open accounts from the daily report 

• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 

• Provide customer service regarding sending statements, collection issues, process customer refunds 

• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 

• Adherence to Control and Compliance 

• Follow and update the Standard Operating Procedure (SOP) 

• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction 

Qualifications

 Fluency in verbal and written communication in English language (B2 and above) 

• Fair working knowledge in MS Office (Excel) 

• Basic accounting knowledge if necessary 

• Relevant BPO (Finance and Accounting) experience preferably 

• Multi Lingual skillset would be an added value 
 

What we offer: 
 

• We offer competitive salary 

• Standard working hours 

• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance 

• Rewards program 

• Trainings following the leading global standards for highest quality of Customer Service and Technical Support 

• Structured working environment 

• Career opportunities 

• Work from home 

• Team Building activities