Our client is a fast-growing online casino and iGaming company, developing a comprehensive platform that allows businesses to create and manage their own online casino gaming sites. The company provides technical solutions, gaming licenses, integrations, and optional operational services like Customer Support, Risk Management, Payment Operations, Graphic Design, and CRM.
With 140+ professionals and over 60 international online casino clients, the company is now expanding its CRM division and looking for a CRM Manager to take ownership of the service and drive its growth.
The right person will lead and support the team in daily operations, enhance existing processes, and elevate the quality of the CRM service offered to casino operator clients. They will create tailored CRM strategies for clients across different regulated markets and act as the face of the service, driving its development and long-term success.
CRM Manager
Key Responsibilities:
- Oversee and execute CRM strategies across multiple online casino brands;
- Collaborate with stakeholders to ensure high-quality service delivery;
- Set clear goals, track results, and optimize team performance;
- Monitor CRM metrics, improve CRM processes, and refine strategies for better player engagement and retention;
- Own and continuously develop CRM practices and systems tailored to the online casino player lifecycle.
Requirements:
- 3+ years of experience in CRM management within the online casino / iGaming industry;
- Strong knowledge of CRM platforms (Fast Track or Smartico is a plus);
- Proven experience leading a team (5+ people);
- Excellent analytical, problem-solving, and technical skills;
- Proactive, strategic mindset with a hands-on approach.
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
