Our client is a software product company developing an innovative educational platform designed to support students from grades one through twelve across a wide range of subjects and disciplines. The platform aims not only to improve students’ understanding of learning materials, but more importantly to spark their interest, transform their learning habits, and ultimately foster a genuine passion for learning. Due to growing interest in the platform and an expanding customer base, the company is seeking a Customer Experience Specialist to support both customer onboarding and ongoing platform use.
As part of a mission-driven EdTech start-up, the role involves assisting customers in effectively using the platform, while also contributing to the development of support processes, optimizing feedback frameworks, and proactively identifying and proposing areas for improvement.
The position is fully remote and based in Bulgaria. Further details can be found below.
Customer Experience Specialist (EdTech / B2C)
Responsibilities:
Requirements
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
As part of a mission-driven EdTech start-up, the role involves assisting customers in effectively using the platform, while also contributing to the development of support processes, optimizing feedback frameworks, and proactively identifying and proposing areas for improvement.
The position is fully remote and based in Bulgaria. Further details can be found below.
Customer Experience Specialist (EdTech / B2C)
Responsibilities:
- Support customer inquiries, including login, access, and in-platform usage issues.
- Handle questions related to payments, subscriptions, and terms and conditions.
- Build, maintain, and improve a customer-facing knowledge base and support documentation.
- Assist in collecting and structuring customer feedback to improve the user experience.
- Collaborate with the product team on platform improvements, updates, and new features.
- Proactively identify and suggest improvements to customer support processes and workflows.
Requirements
- Bachelor’s degree in Education, Communications, IT, or a related field; strong interest in education required.
- 2+ years of experience in a B2C customer support or customer experience role, ideally in software, SaaS, or digital products.
- Experience supporting users of a software platform and troubleshooting basic technical or usability issues.
- Comfortable with digital tools and support systems; quick to learn new technologies.
- Strong written and verbal communication skills, with a user-focused and empathetic approach.
- Proactive, self-driven, and motivated to take ownership and grow within a startup environment.
- Interest in technology and education, with a desire to contribute to a mission-driven EdTech company.
- Fluency in English.
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
