Customer Relationship Expert with German or Dutch or Portuguese or Slovenian (Hybrid)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Customer Relationship
Expert with German or Dutch or Portuguese or Slovenian.

Responsibilities:
*Serve as the first point of contact for customer product inquiries;
*Diagnose and troubleshoot equipment issues using manuals and databases;
*Assist customers via email, chat, and phone with professionalism;
*Document and track all cases and customer interactions accurately;
*Provide timely and effective solutions to ensure customer satisfaction;
*Contribute to continuous improvement of products and services.

Qualifications:
*Experience in customer support or technical assistance;
*Strong problem-solving and troubleshooting skills;
*Excellent communication skills in English (B2) and German, Dutch, Portuguese, or Slovenian (B2-C1);
*Ability to handle multiple customer interactions efficiently;
*Detail-oriented with strong organizational skills;
*Customer-focused, proactive, and dedicated to quality service.

Our client offers:
*Competitive salary package with performance-based bonuses;
*Standard working time, hybrid model;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license. No 1809).