Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria in Plovdiv!
As a Customer Support & Payment Operations Specialist you will be a part of a great team and all together will:
Provide timely and professional customer support via email, chat, or phone
Assist customers with questions related to payments, bank transfers, and money transfers
Investigate and resolve transaction issues, delays, or discrepancies
Guide customers through payment processes and requirements
Communicate clearly about payment statuses, errors, and next steps
Requirements:
Proficiency in English
Strong problem-solving and troubleshooting skills
Good understanding of bank transfers, payment flows, and financial transactions
Excellent written and verbal communication skills
Ability to explain complex information in a clear and simple way
High attention to detail and accuracy
Ability to work under pressure and manage multiple cases simultaneously
No previous experience required
We’re looking for someone with:
Analytical mindset with a proactive approach to resolving issues
Strong interpersonal skills and customer-first attitude
Ability to work both independently and as part of a team
Adaptability in a fast-paced, dynamic environment
In return, we will give you:
Hybrid work model - After the first 4 months in the office, the role will move to a Work-From-Home model ( Max 2 days in the office per month)
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
