Customer Support Specialist with English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients, a leading company in the BPO industry, delivering high-quality
outsourced customer experience and business process solutions across global markets, we are
looking for - Customer Support Specialist with English.

Key Responsibilities:
*Respond to customer questions via phone, chat, or email in a clear and friendly way;
*Deliver excellent service by understanding customer needs and providing the right solutions;
*Troubleshoot common issues and guide customers step-by-step;
*Follow company procedures to handle requests efficiently and accurately;
*Record customer interactions and feedback in internal systems;
*Collaborate with team members to solve more complex cases and improve service.

Requirements:
*Strong English skills - both written and spoken;
*Excellent communication and active listening abilities;
*Ability to stay calm and helpful under pressure;
*Organized, reliable, and able to manage multiple tasks;
*A positive attitude and a passion for helping people;
*Previous customer support experience is an advantage, but not required.

What our client offers:
*Competitive salary and performance-based bonuses;
*Paid training and ongoing career development;
*Friendly, international team and supportive work culture;
*Opportunities to grow within a global company;
*Modern and comfortable office space with great location.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).