Digital Apps Support Advisor with Danish or Polish or Italian (FTE/PTE)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global
brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Digital
Apps Support Advisor with Danish or Polish or Italian (FTE/PTE).

Key Responsibilities:
*Respond to customer queries professionally via phone, chat or email;
*Provide assistance with general questions and simple troubleshooting for digital apps;
*Deliver clear, accurate, and timely information to resolve customer concerns;
*Uphold high customer satisfaction by following established support guidelines;
*Collaborate with colleagues and escalate more complex issues when necessary.

Requirements:
*Fluency in Danish, Polish, or Italian, along with English at a B2 level or higher;
*Strong interpersonal and analytical thinking skills;
*Availability to work full-time or part-time during regular business hours;
*Comfortable using computers and able to learn new tools quickly;
*Previous experience in customer service is a plus, but not required.

What our client offers:
*Competitive salary and benefits package;
*Part-time or full-time shifts, during the day;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities, collaborative and inclusive workplace culture;
*Relocation package to Sofia, Bulgaria available if needed.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).