IBI Co., a licensed employment agency in Bulgaria (License No. 2981), is seeking an Online Store Support Specialist for Perfumes and Cosmetics for the market in Hungaria.
Location: business center Serdika, Sofia
Position Overview:
The Online Store Support Specialist will be responsible for managing and maintaining the online platform, coordinating marketing campaigns, processing orders, and handling communication with customers and partners in the Hungarian market.
Key Responsibilities:
1. Online Store Management:
Maintain up-to-date information on available products, prices, and promotions.
Add new products with descriptions and images in Hungarian
Ensure website functionality and an optimal user experience.
2. Order Processing:
Receive, process, and confirm customer orders.
Coordinate with logistics partners to ensure timely deliveries.
Monitor stock levels and update product availability information.
3. Customer Support:
Respond to inquiries via email and chat in Romanian (in coordination with an external customer support team in Hungaria).
Resolve issues related to products and deliveries.
Maintain high levels of customer satisfaction.
NB! This role does NOT involve phone calls.
4. Partner Communication:
Maintain relationships with Romanian business partners.
Negotiate supply terms and pricing.
Ensure product quality and timely delivery.
5. Reporting & Analysis:
Prepare monthly reports on sales and customer satisfaction.
Analyze market trends and suggest improvements.
Requirements:
Proficiency in Hungarian or English B1 (preferred but not a must).
Experience with e-commerce platforms (Prestashop, OpenCart, Magento, Shopify, WooCommerce is an advantage).
Excellent communication skills and customer service experience.
Basic knowledge of digital marketing and SEO optimization.
Proficiency in Microsoft Office and inventory management tools.
Ability to work in a dynamic environment with strong organizational skills.
Personal Qualities:
Precision and attention to detail.
Strong communication and teamwork skills.
Ability to make independent decisions and take responsibility.
Time management and task prioritization skills.
Working Conditions & Benefits:
Full-time position.
Remote work option (if necessary).
Social benefits and insurance coverage.
Additional performance-based bonuses.
Starting net salary: 1,900 BGN + 200 BGN in vouchers (total 2,100 BGN).
If you would like to join the team, please send your CV or profile
