Help Desk Specialist with English (Remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a leading software development partner delivering advanced digital
services and supporting top technology firms worldwide, we are looking for – Help Desk
Specialist with English (Remote).

Key Responsibilities:
*Deliver customer support through phone calls, email, and social media channels;
*Assist clients with account inquiries, product details, and simple troubleshooting (primarily
related to telecom services);
*Create a positive and helpful experience in every interaction;
*Monitor pending cases and ensure timely and effective resolution;
*Keep customer records up to date and accurate in the system
*Collaborate with internal teams to resolve more complex issues when necessary.

Requirements:
*Very good spoken and written English, with the ability to communicate confidently over the phone;
*Strong interpersonal, communication, and active listening skills;
*Comfortable navigating social media platforms and digital communication tools;
*Friendly, patient, and able to remain composed under pressure;
*Previous experience in customer service or technical support is an advantage, but not mandatory
*Ability to quickly learn new systems and adapt to different types of customer requests.

What our client offers:
*Competitive salary package with additional performance-based bonuses;
*Paid initial training and continuous learning to support your professional development;
*Additional health insurance and paid annual leave days;
*Shifts during the whole week or day, with working scheme of five 8h working days during
the week, or four 10h working days a week;
*Fully remote role - both the job and the training are done entirely from home.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).