Help Desk Specialist with Slovenian or Dutch or German or Turkish or English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Help Desk Specialist with
Slovenian or Dutch or German or Turkish or English.

Key Responsibilities:
*Provide customer support via email, chat, and phone, ensuring a positive and efficient
service experience;
*Assist customers with product and service inquiries in a professional and friendly manner;
*Help resolve customer issues by identifying the best possible solution;
*Maintain accurate customer records using internal systems;
*Work collaboratively with the team to deliver high-quality customer service.

Requirements:
*Fluency in Slovenian, Dutch, German, or Turkish, plus good command of English (spoken and written);
*Strong communication and interpersonal skills;
*Excellent communication and problem-solving skills with a customer-focused mindset;
*Basic computer literacy and ability to learn new systems quickly;
*Positive attitude and motivation to work in a customer support environment.

What our client offers:
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Full-time job, 8-hours shifts on schedule;
*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).