Our client is a growing European IT services group bringing together established technology companies across Germany, Austria, Hungary, and Bulgaria. With a strong presence in the DACH market and a broad portfolio covering managed IT services, cloud, cybersecurity, digital transformation, and AI, the Group supports organisations across a wide range of industries with complex technology needs.
As the group continues to grow and integrate new companies, it has reached a point where common systems, processes, and operational standards are needed to support the organisation as a whole. As part of this internal group-wide project, they are establishing a dedicated team responsible for integrating and harmonising business systems and data across the group, and are looking for a PSA / Ticketing Administrator to join the team.
This is a fully remote position based in Bulgaria, offering the opportunity to contribute to the ongoing development and optimisation of the group’s service management processes and systems.
ITSM Platform Administrator (HaloPSA)
Responsibilities:
Requirements:
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
As the group continues to grow and integrate new companies, it has reached a point where common systems, processes, and operational standards are needed to support the organisation as a whole. As part of this internal group-wide project, they are establishing a dedicated team responsible for integrating and harmonising business systems and data across the group, and are looking for a PSA / Ticketing Administrator to join the team.
This is a fully remote position based in Bulgaria, offering the opportunity to contribute to the ongoing development and optimisation of the group’s service management processes and systems.
ITSM Platform Administrator (HaloPSA)
Responsibilities:
- Configure, administer, and continuously enhance the HaloPSA platform to support internal business operations and external
- Design and implement workflows, business rules, ticketing structures, approval processes, SLAs, user permissions, and automation.
- Work closely with the Enterprise Service Management (ESM) Consultant to translate business requirements and service management concepts into practical system configurations.
- Contribute to system integrations, automated workflows, and AI-assisted runbooks to improve service delivery and operational efficiency.
- Troubleshoot configuration issues, identify opportunities for improvement, and independently implement technical solutions.
Requirements:
- Hands-on technical experience administering, configuring, or implementing ITSM, PSA, or service management platforms such as HaloPSA, ServiceNow, Jira Service Management, Freshservice, ManageEngine, or similar.
- Strong understanding of ITSM processes, platform architecture, workflows, and ITIL principles.
- Background in IT Service Desk, technical support, or IT operations, with experience beyond standard ticket handling.
- Good understanding of ITIL principles and service management processes, including incident and service request management.
- Strong technical troubleshooting and problem-solving skills, with the ability to implement configurations independently.
- Fluent English
This position is for a company that fosters innovation and values collaboration. This resonates deeply with talaint’s core mission, and we believe it could be a compelling step forward for your career. In case you are interested in the position, please send your CV in English and we would be happy to discuss it further.
Please note that only shortlisted candidates will be contacted by our consultants.
Applying for this position, you are authorizing talaint to work and process your personal information following the Law for Personal Data Protection.
Agency license Number 2123 was issued on 04.10.2016.
