Junior Technical Support Specialist with Norwegian or Slovak or Irish or Icelandic

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a leading company in the BPO industry, delivering high-quality
outsourced customer experience and business process solutions across global markets, we are
looking for – Junior Technical Support Specialist with Norwegian or Slovak or Irish or Icelandic.

Key Responsibilities:
*Provide first-level support via email, chat, and occasional phone;
*Troubleshoot basic technical issues and escalate when needed;
*Keep accurate records in ticketing systems;
*Ensure fast, clear, and professional customer communication;
*Share knowledge and collaborate to improve support quality.

Requirements:
*Fluency in Norwegian, Slovak, Irish, or Icelandic; good English;
*Basic technical knowledge (OS, apps, networks;
*Strong written communication; email/chat support a plus;
*Analytical, calm, and problem-solving mindset;
*Customer-focused, detail-oriented, and adaptable to hybrid work.

What our client offers:
*Full-time, 8-hour day shifts with consistent daytime hours for a balanced work routine;
*Competitive salary package with performance-based bonuses;
*Personalized training and opportunities for professional growth;
*Modern office space with excellent facilities and good location;
*Inclusive and international company culture that values your language skills.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).