Senior QA BPO Specialist with English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-
of-the-art Technology, powered by the world’s largest network of tech centers, we are looking
for – Senior QA BPO Specialist with English.

Responsibilities:
*Oversee daily QA activities and ensure adherence to QA frameworks and processes;
*Track performance metrics, identify gaps, and implement improvements in collaboration
with the QA Manager;
*Act as the main point of contact for program-related issues and escalate critical matters when necessary;
*Mentor, guide, and support Quality Analysts to maintain high-quality standards and
professional growth;
*Align QA activities with project goals and deadlines, providing regular updates to the QA Manager;
*Conduct QA audits in a BPO environment and present findings to business clients and high-
level stakeholders;
*Participate in quality calibrations and provide updates to clients.

Qualifications:
*2+ years of experience in QA or related roles, preferably in a BPO environment;
*Solid understanding of QA processes, metrics, best practices, and frameworks; 
*Experience conducting QA audits and presenting data to business clients/high-level stakeholders;
*Hands-on experience with QA tools, reporting systems, and performance tracking;
*Ability to mentor, guide, and inspire team members;
*Fluent in English, both written and spoken.

Our client offers:
*25 days of annual vacation and opportunities for career growth;
*Standard working shifts, Monday - Friday;
*Flexible benefits program and options to purchase company shares;
*Comprehensive health and dental insurance, along with life insurance;
*Food vouchers and Multisport cards for employees;
*Employee Assistance Program and bonuses for special occasions;
*Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number NV_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).