OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Would you like to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries?
We are excited to announce the launch of our new Tech Support Centre in Sofia, designed to support enterprise customers worldwide. Joining our Sofia team means being part of a global network delivering exceptional technical solutions to some of the world’s leading organizations.
This is your chance to thrive in a strong, collaborative environment where continuous learning and career progression are key. Work alongside talented professionals, gain exposure to cutting-edge technologies, and make a real impact in a dynamic and supportive team.
Your Impact
We are looking for a Sr. Technical Support Specialist to join our Portfolio Support Team. This role focuses on supporting a critical product suite integral to our customers’ software development processes. It offers an exciting opportunity to combine technical expertise with exceptional customer service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our clients.
What the role offers:
· Assist customers with advanced technical support inquiries via chat, phone, and email.
· Troubleshoot and resolve technical issues, reproducing scenarios to identify root causes.
· Collaborate with Product Engineering on defect identification and patch testing.
· Document interactions and solutions in our CRM system.
· Promote Knowledge-Centered Services by creating and updating content for the knowledge base.
· Mentor team members and contribute to their skill development.
What you need to succeed
· Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
· Logical thinking.
· Linux and Windows Operating Systems administration
· DB Knowledge desirable – PostgreSQL, Oracle, MS SQL
· Virtualization and Hypervisors – HyperV, VMware, Proxmox
· Network troubleshooting - NW / IP Stack
· Security Protocols – HTTPS, Firewalls, VPN, TLS
· In summary, the role requires a comprehensive understanding of complex technologies and the ability to troubleshoot and optimize large data systems.
Advantages:
· Experience on Cloud technologies – AWS, Azure, Google Cloud desirable
· Experience with Data Protector, Veritas Backup, CommValut, Veem etc. will be added advantage
· Experience with Containerization tools
One Last Thing
This role requires a proactive individual who thrives in a dynamic, ever-evolving environment. As a Sr. Technical Support Specialist, you’ll have the opportunity to make a significant impact on our customers' success and OpenText's offerings. Join us and be part of a team that drives innovation and excellence in the Enterprise Information Management space
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
