Company Description
Join Sutherland – Where Innovation Meets Opportunity
Sutherland is a global leader in Customer Experience Management. For over 37 years, we’ve been transforming customer interactions through innovative solutions, automation, and AI-driven services. With over 60,000 employees worldwide, Sutherland has been present in Bulgaria since 2008, operating from offices in Sofia, Varna, and Burgas. We provide customer service and technical support in over 20 languages.
At Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all within a flexible, supportive, and dynamic environment where you can grow your skills and advance your career.
Job Description
Why This Role Is Perfect for You:
Ultimate Work Flexibility! Choose the schedule that fits your lifestyle:
- 8-hour, 6-hour, or 4-hour shifts
- Work during standard business hours or weekends
- Priority is given to candidates available for full-time work (8 hours), Monday to Sunday, on a rotation basis, within standard working hours: 10:00 – 19:00.
Your Role & Responsibilities:
As a Technical Support Specialist, your mission will be to resolve technical issues promptly, assist customers effectively, and enhance their overall experience:
- Support customers with device setup and troubleshooting.
- Handle customer inquiries via phone, email, and web chat using the client’s internal systems.
- Identify customer needs, research issues, provide relevant product knowledge, and offer tailored solutions.
- Stay up to date on product and service knowledge, including wireless networking solutions, customer service standards, and email etiquette.
Qualifications
What You Need to Succeed:
- German and English
- Basic understanding of internet routers, connectivity, and technical troubleshooting
- Interest in consumer electronics and solving technical challenges
- Strong communication skills and a customer-oriented mindset
- Ability to multitask and work with various internal tools and platforms
- Willingness to work flexible hours, including weekends, on a rotational schedule
Additional Information
What We Offer:
- Flexibility First! Choose between full-time or part-time schedules
- Competitive salary
- Permanent labor contract for long-term security
- Fully paid 3-week training (conducted during standard working hours)
- 21 days of paid annual leave
- Prime office location in Sofia
Exclusive Benefits Package:
- Additional health insurance
- Life insurance
- Meal and gift vouchers
- Transportation allowance
- Employee recognition and referral programs
- Individual refresher and skill-building training sessions
- Clear opportunities for career progression
- Modern office spaces with relaxing break areas
