at hosting.com
About Us
At hosting.com, we’re redefining what web hosting should be — with genuine human connection, trust, and shared success at its core.
We do more than host websites. We help millions of customers share their stories, connect with their audiences, and grow their businesses online. We create products and experiences that make this possible, and we’re there when our customers need us most — earning their trust every day through the work we do and the support we provide.
Our ambition is bold: to become the world’s most trusted hosting company. We believe this starts with people who care about each other, our customers, and the work we do.
With a growing global team of 750+ people, we’re shaping the future of hosting together — and there’s room for you to make your mark. We’d love you to be part of the journey.
About the Role
We are looking for a Customer Care Representative – Billing to help our customers resolve billing-related questions and ensure their payments, invoices, and account adjustments are handled accurately. You’ll investigate billing queries, process refunds and credits, and work closely with our Finance and Support Teams to resolve discrepancies and provide clear, helpful answers.
This role offers the opportunity to develop your knowledge of billing operations, payment processes, and customer account management within a global technology company.
If you enjoy working with numbers, solving problems, and helping customers understand their bills, this could be a great opportunity for you to grow your skills and make a difference to customer experience.
What You'll Do
- Help customers and internal teams resolve billing queries related to invoices, charges, payments, and payment methods, explaining billing information clearly.
- Process refunds, credits, and billing adjustments in line with established policies and procedures.
- Review billing records and transactions to identify discrepancies, prevent errors, and address potential customer concerns.
- Collaborate with the Finance team to reconcile payments and investigate billing issues.
- Maintain accurate billing records and document actions in internal systems.
- Identify recurring issues, escalate complex cases when needed, and suggest practical process improvements.
- Develop your knowledge of our billing processes, tools, and services to deliver accurate and consistent support.
Requirements
What You'll Bring
- Previous experience in customer support, billing, or related customer-facing role.
- Strong written communication skills in English and the ability to explain billing information clearly and professionally, helping customers understand invoices, payment cycles, and how charges are calculated.
- Basic Excel skills to handle basic billing tasks such as reconciliations, case tracking, and identifying simple discrepancies.
- Good numerical skills and attention to detail, particularly when handling billing records, payments, and adjustments.
- A problem-solving mindset and the ability to investigate discrepancies and work through issues logically.
- The ability to follow established billing policies and procedures, understand approval limits, and recognize when an issue requires escalation or Finance involvement.
- The ability to manage tasks, prioritize effectively, and maintain accuracy when handling multiple requests.
Nice to Have
- Experience with billing, payments, invoicing, accounting, or other finance-related activities.
- Familiarity with CRM or Billing systems or other customer support tools.
- Experience or knowledge of web hosting, domains, email services, or website platforms.
Benefits
- Private health insurance.
- MultiSport card.
- Monthly food vouchers.
- Team activities that bring us together.
- Opportunities to grow professionally, develop valuable skills, and build a strong foundation for a long-term career in the global hosting industry.
- Access to our learning platform, with a wide range of courses and resources to support your professional development, explore new interests, and expand your knowledge beyond your current role.
Why You’ll Love It Here
- Be part of something bigger: Join a global team with a shared ambition to become the world's most trusted hosting company. Together, we're shaping the future of hosting, where every team member has a part to play in making that ambition a reality.
- Learn, grow, and build your career: Your journey doesn't have to stop where you start. As you gain experience, develop your technical skills, and discover new strengths, you'll have the opportunity to explore new responsibilities and potential career paths at hosting.com.
- A team that always has your back: Whatever stage of your journey you're at, you'll have teammates to turn to for advice, share ideas with, and celebrate successes together. You never have to go it alone!
- Make a difference, one conversation at a time: The care you put into your work matters. Whether you're helping a customer or supporting a teammate, the little things you do can make a real difference.
Our Values
- Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.
- At Hosting.com, success is always shared — with our people, our customers, and our communities.
