at hosting.com
About Us
At hosting.com, we’re redefining what web hosting should be — with genuine human connection, trust, and shared success at its core.
We do more than host websites. We help millions of customers share their stories, connect with their audiences, and grow their businesses online. We create products and experiences that make this possible, and we’re there when our customers need us most — earning their trust every day through the work we do and the support we provide.
Our ambition is bold: to become the world’s most trusted hosting company. We believe this starts with people who care about each other, our customers, and the work we do.
With a growing global team of 750+ people, we’re shaping the future of hosting together — and there’s room for you to make your mark. We’d love you to be part of the journey.
About the Role
We are looking for Customer Care Representatives – Live Chat to support our customers by answering their questions, troubleshooting common issues, and guiding them towards effective solutions through live chat. You'll work closely with other support teams to ensure a smooth customer experience, escalating more complex issues when needed.
This role offers the opportunity to gain hands-on exposure to web hosting, domains, email services, and WordPress while building on your customer support experience.
Don't worry if you don't have a background in web hosting or IT — Bring your curiosity and enthusiasm to learn, and we'll help you take it from there!
What You'll Do
- Help customers through live chat, responding to their questions.
- Understand customer needs and guide them towards the right solutions.
- Help customers with common questions about their hosting services, websites, domains, and email.
- Investigate issues step by step using internal tools and available resources.
- Keep customers informed and set clear expectations throughout the conversation.
- Record relevant information and actions accurately in our support system.
- Work with teammates and other departments when a customer needs additional assistance.
- Recognize when an issue requires specialist support and escalate it to the appropriate team.
Requirements
What You'll Bring
- Previous experience in customer service, customer care, or support roles.
- Strong written communication skills and confidence communicating in English.
- A customer-first mindset and a genuine interest in helping people.
- A problem-solving attitude and the ability to think logically.
- Attention to detail and the ability to manage multiple conversations and priorities.
- A willingness to learn new tools, systems, and concepts.
- A collaborative mindset and a positive, proactive approach to work.
Nice to Have
- Basic familiarity with web hosting, domains, or website platforms.
- Experience using customer support tools or hosting control panels.
- An interest in technology and how websites work.
What to Expect
- A live chat-based customer support environment.
- Shift work, including evenings and weekends, with no overnight shifts.
- A welcoming start with comprehensive training, guidance, and ongoing support. We'll guide you to get to know our products, tools, and processes step by step, giving you the knowledge and confidence you need to succeed and find your feet!
Benefits
- Private health insurance.
- MultiSport card.
- Monthly food vouchers.
- Team activities that bring us together.
- Opportunities to grow professionally, develop valuable skills, and build a strong foundation for a long-term career in the global hosting industry.
- Access to our learning platform, with a wide range of courses and resources to support your professional development, explore new interests, and expand your knowledge beyond your current role.
Why You’ll Love It Here
- Be part of something bigger: Join a global team with a shared ambition to become the world's most trusted hosting company. Together, we're shaping the future of hosting, where every team member has a part to play in making that ambition a reality.
- Learn, grow, and build your career: Your journey doesn't have to stop where you start. As you gain experience, develop your technical skills, and discover new strengths, you'll have the opportunity to explore new responsibilities and potential career paths at hosting.com.
- A team that always has your back: Whatever stage of your journey you're at, you'll have teammates to turn to for advice, share ideas with, and celebrate successes together. You never have to go it alone!
- Make a difference, one conversation at a time: The care you put into your work matters. Whether you're helping a customer or supporting a teammate, the little things you do can make a real difference.
Our Values
- Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.
- At Hosting.com, success is always shared — with our people, our customers, and our communities.
