Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
As an Integration Account Manager, you will play a crucial role at the intersection of sales and technology, focusing on our partners whose integration with our platform relies on APIs. Your primary responsibility will be to manage the technical and relationship aspects of these key API partnerships, ensuring seamless integration and optimal performance. On top of that, identifying opportunities to drive adoption of integrations across our partner estate and acting on them. You are the link between our sales teams, partners and product & tech teams.
These are some of the key components to the position:
- Build and maintain strong relationships with strategic partners' technical and business teams to ensure successful API integrations and ongoing operational efficiency.
- Act as a subject matter expert on our API capabilities, supporting the sales and account management teams in discussions with partners to demonstrate value and troubleshoot technical queries.
- Oversee the technical integration process for new and existing API partners, identify areas for optimization, and work with internal tech teams to implement improvements.
- Provide first-line technical support and problem-solving for API-related issues encountered by partners, escalating complex problems to relevant internal teams when necessary.
- Collaborate with partners and internal teams to design and propose API-driven solutions that meet business needs and improve partner performance on the platform.
- Be the key local contact for our global integrations team responsible for managing the internal relationship and translating/steering the global integrations strategy into a successful local plan.
- Monitor API usage and performance metrics, identifying trends, potential issues, and opportunities for enhanced efficiency.
- Contribute to maintaining up-to-date API documentation and promote best practices for API usage internally and externally.
- Stay informed about API trends and competitor offerings to proactively identify new opportunities for API product development that can benefit our sales strategy.
What will you bring to the team?
- Bachelor's degree in Computer Science, IT, Business Administration, or related field with 2-3 years of experience in API-focused roles, technical account management, or solution engineering.
- Strong technical knowledge of APIs, web services (REST, SOAP), data formats (JSON, XML), and integration patterns; ability to read code snippets is a plus.
- Excellent analytical and problem-solving skills to diagnose technical issues and propose effective solutions.
- Strong communication skills to explain complex technical concepts to non-technical stakeholders and build relationships.
- Partner-focused mindset with ability to translate partner needs into technical solutions that drive business value.
- Cross-functional collaboration skills to work effectively with internal teams (Sales, Product, Tech) and external partners while managing multiple projects simultaneously.
- Excellent English (written and spoken); Dutch is a plus. Flexible, results-oriented, and creative in fast-changing, complex environments.
Like a well-balanced recipe: your skills and our offer are a perfect match! With us, you can count on:
💰 A competitive salary package
📝 Hybrid working: three days per week in the office in Amsterdam and two days at home.
🏋️♀️ Gym and padel court on location: for €5 per month you can use our office gym in Amsterdam for relaxation and a fresh mind in daily life.
🍽️ JET Pay Allowance: a credit of €90 per month with a max of €9 per day, so you can order the most delicious dishes.
🏠 Pension scheme with an employer contribution of 60%.
☀️ Vacation days: based on a full-time contract you have 26 vacation days with the option to take 5 extra days of unpaid leave annually.
🚗 Travel allowance: from 5 km commuting distance you receive a travel allowance with a choice of mileage reimbursement or an NS Business card.
🌐 A diverse and inclusive team with colleagues from more than 99 countries, and the opportunity to participate in our various communities.
📖 Various training opportunities via our Learning Hub, Bookboon, internal training sessions and online English courses.
😎 The most fun events: drinks, team outings and enjoyable parties with all your colleagues!
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
#LI-MB2
