Senior Customer Service Agent with Slovenian or German or Croatian or Swedish or Romanian

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for a Senior Customer Service
Agent with Slovenian or German or Croatian or Swedish or Romanian.

Responsibilities:
*Support and grow B2B client accounts by understanding their needs and goals;
*Maintain regular communication with clients, building trust and strong relationships;
*Research market trends and industries to provide useful insights and recommendations;
*Identify opportunities to offer simple, effective solutions that add value;
*Collaborate closely with the team to ensure smooth service delivery and client satisfaction;
*Prepare tailored recommendations and assist in executing client strategies.

Qualifications:
*Experience in a call center, customer service, or other client-facing role;
*Strong communication skills and the ability to connect with people;
*Eager to learn consultative sales techniques and develop a career in sales;
*Basic understanding of business models, markets, and industry trends;
*English B2; Slovenian, German, Croatian, Swedish, or Romanian C1;
*Motivated, proactive, team-oriented, and ready to grow in a fast-paced environment.

Our client offers:
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).