Customer Support Specialist with French or German and English (Hybrid)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Customer Support Specialist
with French or German and English (Hybrid).

Key Responsibilities:
*Provide technical assistance and product support to customers via phone, email, or chat;
*Guide customers through troubleshooting steps and resolve basic technical issues efficiently;
*Identify opportunities to recommend additional services or upgrades based on customer needs;
*Process service requests, maintain accurate records, and ensure timely follow-up on customer cases;
*Collaborate with internal departments (sales, technical teams, administration) to resolve
complex issues;
*Maintain up-to-date knowledge of products, services, and support tools to ensure high- quality service.

Requirements:
*Fluency in French or German, and English (written and spoken) is essential;
*Previous experience in customer service, technical support, or a related administrative role;
*Basic understanding of technical products or digital services; training will be provided;
*Strong communication and interpersonal skills, with a proactive, customer-first attitude;
*Ability to handle multiple tasks, prioritize effectively, and work both independently and in a team;
*Comfort with suggesting relevant services or solutions to customers in a consultative approach.

What our client offers:
*Full-time job with paid training;
*Opportunity to start a career in customer service;
*International and friendly work environment;
*Office and/or hybrid work options (depending on location);
*Supportive team and professional development;
*Bonuses and benefits depending on performance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).